รายละเอียดงาน :

19 Nov 2024

Key Responsibilities: 1. Order Tracking and Communication with Travel Agents: o Maintain constant and prompt communication with partner agencies, including ticket sales points in Chiang Mai. o Monitor all orders and ensure timely updates for each agency, maintaining clear communication and providing information on ticket sales. 2. Establishing a Communication System for Order Processing and Settlements: o Develop and implement a system for efficient order processing and settlements with each travel agency. o Track financial transactions, report on payments and settlements, and coordinate all financial interactions with partners to ensure transparency and timely operations. 3. Notifying the Center of Expected Tourist Groups: o Ensure timely notifications to the administrative center about the arrival of tourist groups to prepare for their visits. o Maintain close contact with the center’s administrator and promptly provide all information regarding scheduled visits. 4. Welcoming and Escorting Tourist Groups: o Welcome tourist groups on-site, ensuring a warm reception and overseeing their visit to the exhibition. o Organize tours and accompany groups through the exhibition as needed, helping visitors navigate the venue. 5. Resolving Issues and Providing Support During the Tour: o Take responsibility for resolving any issues that arise during the exhibition visit to ensure a comfortable and satisfying experience for clients. o Stay in contact with agencies and partners in case of unforeseen situations, providing necessary assistance. 6. Ensuring Timely Payments and Financial Transactions: o Monitor timely payments from travel agencies in accordance with partnership agreements. o Maintain financial records and reporting, including adjustments and corrections that may arise during the collaboration. 7. Event Coordination and Collaboration with the Center Administrator: o Organize and oversee all activities related to receiving tourist groups, ticket sales, and visit management. o Collaborate with the center’s administrator to ensure smooth operations and prompt information exchange with travel agencies and ticket sales points. 1. Educational Background: o Bachelor’s degree in tourism, hospitality management, business administration, or a related field. 2. Experience in Tourism or Event Management: o At least 1-2 years of experience in roles involving customer service, event coordination, or tourism-related activities, especially those requiring close communication with travel agencies. 3. Communication Skills: o Strong verbal and written communication skills, with proficiency in maintaining clear and professional communication with partners and customers. 4. Organizational Skills: o Ability to manage multiple tasks and orders simultaneously, with excellent attention to detail for tracking orders, processing payments, and coordinating schedules. 5. Basic Financial Management: o Understanding of basic financial principles, including tracking transactions, handling payments, and reporting. 6. Language Proficiency: o Fluency in the local language (e.g., Thai) to advanced proficiency in English to communicate effectively with international clients and partners. 7. Technical Skills: o Proficiency in standard office software (e.g., Microsoft Office, especially Excel) and basic familiarity with order-tracking systems or CRM tools. Ideal Qualifications: 1. Advanced Experience in Tourism or Hospitality: o 3-5 years of experience in tourism, hospitality, or event management, particularly with hands-on experience in coordinating with travel agencies and handling group visits. 2. Strong Customer Service and Problem-Solving Skills: o Proven ability to handle customer inquiries, manage unforeseen situations, and resolve issues effectively to ensure a positive customer experience. 3. Advanced Financial and Analytical Skills: o Experience with financial reporting, settlements, and budget management, with an understanding of complex transaction tracking and reconciliation. 4. Language Proficiency: o Advanced proficiency in English, with additional knowledge of other languages (such as Chinese) being a plus, to cater to a diverse international client base. 5. Project Management Skills: o Knowledge of project management principles, with experience in organizing and overseeing multiple aspects of event or group visit coordination. 6. Interpersonal and Collaborative Skills: o Strong interpersonal skills with the ability to collaborate effectively with internal teams, such as the center administrator, and external partners, such as travel agents. 7. Proficiency in CRM and Financial Systems: o Familiarity with CRM (Customer Relationship Management) tools, financial management software, and other digital tools used in order processing and partner communication.

เวลาทำงาน :

• 10:00 - 18:00