Customer Service (Travel Service)

About GreatTrip.co: GreatTrip.co is a start-up brand of KLIFF Innovation Company, the forefront of revolutionizing travel experiences. Our mission is to support and enhance every aspect of a traveller's journey, from visa processing and flight bookings to local excursions and personal guidance. We pride ourselves on our commitment to excellence, ensuring every trip is seamless, enjoyable, and unforgettable. Position Overview: We seek a passionate and personable Customer Support Specialist to join our vibrant team. This role is perfect for someone who thrives in a dynamic, fast-paced environment and is dedicated to providing top-notch customer service. If you're a problem-solver who loves travel and helping others, we'd love to hear from you. Key Responsibilities: - Customer Interaction: Serve as the first point of contact for our customers, addressing inquiries and resolving issues with speed and empathy through various channels (phone, email, chat). - Problem Resolution: Efficiently identified and solved customer issues, escalating complex cases to the appropriate teams. - Feedback Collection: Gather and report customer feedback to improve our services and customer satisfaction. - Knowledge Management: Maintain up-to-date knowledge of our services, policies, and procedures to provide accurate information to customers. - Continuous Improvement: Contribute to team efforts by accomplishing related results and suggesting improvements to enhance the customer experience. Qualifications: - Proven experience in customer service or a related field. - Exceptional communication skills, with proficiency in English (additional languages are a plus). - Strong problem-solving skills and the ability to think on your feet. - High level of empathy and a customer-first mindset. - Ability to work in a fast-paced environment and manage multiple tasks simultaneously. - Familiarity with CRM systems and practices. - A passion for travel and understanding the travel industry's dynamics are highly desirable. GreatTrip.co is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

1. จันทร์ - ศุกร์ 09:00 - 18:00 น.

เพศ: ไม่จำกัด ช่วงอายุ: 22 - 40 ปี วุฒิการศึกษา: ปริญญาตรี

What We Offer: - Snacks and Drinks - A long Holiday - A competitive salary with performance incentives. - A flexible and dynamic work environment. - Opportunities for professional growth in a rapidly expanding company. - A supportive and inclusive team culture. - Training and development programs to enhance your skills and knowledge in the travel industry.