Reservation Manager

Reservation Manager – Bangkok AKARYN Hotel Group (Bangkok Corporate Office) - About AKARYN Hotel Group AKARYN Hotel Group operates luxury boutique hotels across Thailand, including the Aleenta and akyra brands—renowned for personalized service, sustainability, and delivering memorable guest stays. - Role Overview Can you lead a reservations team with precision and professionalism? As Reservation Manager, you’ll manage all aspects of the reservations function—from inquiry handling and booking management to guest communications and team leadership. Your mastery of OPERA PMS will ensure accuracy and efficiency in every reservation. - Key Responsibilities  Supervise, train, and mentor the central reservations team to ensure consistent operational excellence.  Oversee inquiries and reservations (individual, group, corporate), ensuring accuracy in OPERA PMS. Hospitality Staffing Agency+5Himalayas+5Indeed+5Velvet Jobs  Manage bookings, modifications, cancellations, and special requests proactively. Hospitality Staffing AgencySiteMinder  Maintain reservation data integrity—guest profiles, preferences, notes, VIP status.  Coordinate with Front Office, Sales, and housekeeping to ensure smooth check-ins and inventory accuracy.Indeed+11SiteMinder+11Thisresumedoesnotexist+11  Prepare and present reservation performance reports and trend analysis using Excel or OPERA reporting tools.  Resolve reservation discrepancies—overbooks, conflicting requests—with attention to detail and guest satisfaction.ZipRecruiter  Act as a key liaison for travel agents, GDS partners, and corporate clients regarding reservation-related queries.  Ensure compliance with brand standards and SOPs around reservation handling and guest communications. - Essential Qualifications & Skills  Bachelor’s degree in Hospitality Management or equivalent.  Minimum 3–5 years in hotel reservations management at luxury or boutique properties.  Proficient in OPERA PMS—able to confidently navigate bookings, groups, modifications, inventory blocks.SiteMinder+15Himalayas+15Millennium Hotels+15wozber.com+1QwikResume+1Velvet Jobs+7Imperial London Hotels+7Imperial London Hotels+7Indeed+1QwikResume+1  Experience training staff on OPERA permissions, user roles, and configurations (e.g., OPERA role setups). Oracle Documentation  Excellent verbal and written communication in English; Thai language skills a plus.  Strong leadership, analytical, and problem-solving abilities.  Tech-savvy with MS Office (especially Excel) and comfortable using reservation reporting tools. - Why Join Us?  Work in a dynamic, supportive boutique-luxury environment.  Competitive salary, comprehensive benefits, and clear career progression.  Be part of a group that leads with sustainability, service excellence, and community impact. - Location & Employment Type Bangkok Corporate Office (Ladprao) – Full-Time

1. จันทร์ - ศุกร์ 08:00 - 18:00 น.

เพศ: ไม่จำกัด ช่วงอายุ: 30 - 45 ปี วุฒิการศึกษา: ปริญญาตรี • Supervise, train, and mentor the central reservations team to ensure consistent operational excellence. • Oversee inquiries and reservations (individual, group, corporate), ensuring accuracy in OPERA PMS. Hospitality Staffing Agency+5Himalayas+5Indeed+5Velvet Jobs • Manage bookings, modifications, cancellations, and special requests proactively. Hospitality Staffing AgencySiteMinder • Maintain reservation data integrity—guest profiles, preferences, notes, VIP status. • Coordinate with Front Office, Sales, and housekeeping to ensure smooth check-ins and inventory accuracy.Indeed+11SiteMinder+11Thisresumedoesnotexist+11 • Prepare and present reservation performance reports and trend analysis using Excel or OPERA reporting tools. • Resolve reservation discrepancies—overbooks, conflicting requests—with attention to detail and guest satisfaction.ZipRecruiter • Act as a key liaison for travel agents, GDS partners, and corporate clients regarding reservation-related queries. • Ensure compliance with brand standards and SOPs around reservation handling and guest communications. • Supervise, train, and mentor the central reservations team to ensure consistent operational excellence. • Oversee inquiries and reservations (individual, group, corporate), ensuring accuracy in OPERA PMS. Hospitality Staffing Agency+5Himalayas+5Indeed+5Velvet Jobs • Manage bookings, modifications, cancellations, and special requests proactively. Hospitality Staffing AgencySiteMinder • Maintain reservation data integrity—guest profiles, preferences, notes, VIP status. • Coordinate with Front Office, Sales, and housekeeping to ensure smooth check-ins and inventory accuracy.Indeed+11SiteMinder+11Thisresumedoesnotexist+11 • Prepare and present reservation performance reports and trend analysis using Excel or OPERA reporting tools. • Resolve reservation discrepancies—overbooks, conflicting requests—with attention to detail and guest satisfaction.ZipRecruiter • Act as a key liaison for travel agents, GDS partners, and corporate clients regarding reservation-related queries. • Ensure compliance with brand standards and SOPs around reservation handling and guest communications.

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