Customer Experience Associate

JOB HIGHLIGHT - Exceptional verbal and written communication skill - E-commerce experienced is a plus / Detail oriented - Can work on shift RESPONSIBILITIES - Manage all consumer communication across ecommerce platform. - Identify and assess customers’ needs to achieve satisfaction and product conversion. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Responds promptly to customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Knows our products inside and out so that you can answer questions. - Communicates and coordinates with internal team as necessary. - Ensure customer satisfaction and provide professional customer support. - Co-ordinate with warehouse to provide update to customer regarding parcel shipment queries REQUIREMENTS - Exceptional verbal and written communication skills in Thai, English is a plus - Ability to collect, track, and analyze multiple data sets - Attention to detail - Ability to build rapport and collaborate with others within the company and externally Work location: Near BTS Ploenchit

1. อาทิตย์, พุธ, พฤหัสบดี, ศุกร์, เสาร์ 09:30 - 06:30 น.

เพศ: ไม่จำกัด ช่วงอายุ: 24 - 33 ปี วุฒิการศึกษา: ปริญญาตรี

Dental insurance Life insurance Hybrid Transportation Snacks & Coffee Break