System Engineer

Responsibilities : - Work closely with sales and pre-sales team to ensure installation or implementations is done in accordance to customer’s requirements and schedule; - Recommend, configure and supporting Quantum software/hardware products to meet customer needs; - Respond to phone support requests from Quantum partners and customers on Quantum products and provide on-site or remote support; - Gather problem descriptions, log files, configuration and analyse them in order to determine root cause of problems and finding solutions; - To be responsible for problem ownership and when necessary to escalate issues to the correct technical or managerial level to ensure all customer problems are resolved in a short timescale; - Have a deep understanding of the technology behind our solutions; - Provide on-call support outside regular business hours on an as needed basis. Requirements : - Diploma or Bachelors’ Degree in Engineering / IT or equivalent experience level; - Minimum of 2-3 years’ service experience with tape libraries, storage products or equivalent skill set; - SCSI, SAS, fibre channel technology, SAN and network connectivity experience; - Professional attitude and team worker; - Basic Unix and/or MS Windows OS skills; - Backup and archiving application implementation knowledge/skills preferred; - Working knowledge and experience for VMware solution a plus; - Troubleshooting skills and experience in fault diagnosis on complex systems; - Willingness to learn new technology; - Ability to multi-task between several customer situations at the same time; and - Background working in vendor or technical support environments with trouble ticketing systems a plus. Qualified candidates are requested to apply via email stating current and expected salary to : hr-sg@quantum-southasia.com

1. จันทร์ - ศุกร์ 08:00 - 17:00 น.

เพศ: ชาย ช่วงอายุ: 25 - 40 ปี วุฒิการศึกษา: ปริญญาตรี

Travel allowance